Returns and Cancellations
If you would like to cancel your membership or an order please fill out the following form Cancellation Form
Upon submission of the completed form, your auto-ships will be canceled within 5 business days. Non processed, auto-ships be canceled within 5 business days receiving your request (completed form) All auto ships already fulfilled will not be able to be stopped.
For Memberships: Please allow up to 30 days for the entire cancellation process to be complete. You will receive a follow-up email when the process is complete.
New U Life stands by its products 100%
If you are not satisfied with your product you may return it by contacting us at [email protected] or calling (844)510.6398
Requests for return/refund must be made within and no later than 30 calendar days from the date of receiving the product according to the USPS or UPS Tracking Page. Shipping costs are non-refundable.
If your Somaderm Bottle has been open or the plastic wrap has been broken, you must Contact Us before returning the product.
If your Somaderm Bottle is open or the plastic wrap has NOT been opened, you can simply mail it back to us with your packing slip or the return order form.
Packages returned to us must contain the following:
- The packing slip that came with your package or you can download and complete this Return Order Form
Without providing 1 of the items above we will not be able to effectively locate your order in our system and this may cause delays.
When will I see the refund in my bank or credit card?
When we receive your returned package(s) it may take up to 48 hours to issue a refund to you. Once we issue the refund, it may take up to 10 business days to see it in your bank or credit card used when making your purchase.
Please allow up to 30 days for the cancellation to be complete. You will receive a follow up when the process is complete.