Returns and Cancellations
Customer Retail Returns
New U Life stands by its products 100%. If you are not satisfied with your product you may return it by contacting us at [email protected] or calling (925) 274-5000.
Requests for a return/refund must be made within and no later than 60 calendar days from the date of purchasing the product.
Shipping costs are non-refundable for customer retail returns. A restocking fee of 25% will be applied on orders of two or more bottles. IBO’s will only be refunded on unused product returned within 60 days of the purchase date.
- If your SOMADERM bottle is unused or the plastic seal has NOT been broken, you can simply mail it back to us with your packing slip or the return order form.
- If your SOMADERM bottle has been opened or the plastic seal has been broken, you must Contact Us before returning the product.
Packages returned to us must contain the following:
- A completed return form with order numbers.
- Your customer ID.
You can download and complete the product return form. Without providing the information listed above, we will not be able to locate your order in our system and this may cause delays. Returns are processed in the order received and will only be processed once it has arrived at the return facility. New U Life is not responsible for refunding purchases made through third-party vendors.
Do NOT Refuse Your Package. *Refusing a package can cause delays. There is no guarantee that your package will be returned within the 60-day period. If you refuse your package, a cancellation of your auto-ship profile will be included in the return process.
When will I see the refund in my bank or credit card?
When we receive your returned package(s), it may take up to three business days to issue a refund. Once we issue the refund, it may take up to 10 business days to see it in your bank or credit card used when making your purchase.
If you would like to cancel your membership or an order please fill out the cancellation form.
Upon submission of the completed form, your auto-ships will be canceled within 5 business days. Non processed, auto-ships be canceled within 5 business days receiving your request (completed form) All auto ships already fulfilled will not be able to be stopped.
Please allow up to 30 days for the entire cancellation process to be complete. You will receive a follow-up email when the process is complete.
New U Life currently ships our products though The United States Postal Service (USPS) &The United Parcel Service (UPS).
Distributor Returns and Cancellations
Returns: Distributors please refer to your IBO agreement for more detailed information on returns.
Cancellations: If you would like to cancel your Distributorship please submit your request to [email protected] or contact customer service at (925) 274-5000. Submission will be processed in the order received and you will be notified with an email. Any current autoship profile will be canceled once your request has been received. All autoships already fulfilled will not be able to be stopped. Please allow up to 30 days for the entire cancellation process to be complete. You will receive a follow-up email when the process is complete. You can also cancel your autoship profiles by logging into your account.