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Returns and Cancellations

Returns and Cancellations

Cancellations

If you would like to cancel your membership or an order please fill out the following form Cancellation Form

Upon submission of the completed form, your auto-ships will be canceled within 5 business days. Non processed, auto-ships be canceled within 5 business days receiving your request (completed form) All auto ships already fulfilled will not be able to be stopped.

For Memberships: Please allow up to 30 days for the entire cancellation process to be complete. You will receive a follow-up email when the process is complete. 

Returns

New U Life stands by its products 100%

If you are not satisfied with your product you may return it by contacting us at [email protected] or calling (844)510.6398

Requests for return/refund must be made within and no later than 30 calendar days from the date of receiving the product according to the USPS or UPS Tracking Page. Shipping costs are non-refundable.

If your Somaderm Bottle has been open or the plastic wrap has been broken, you must Contact Us before returning the product.

If your Somaderm Bottle is open or the plastic wrap has NOT been opened, you can simply mail it back to us with your packing slip or the return order form.

Packages returned to us must contain the following:

  1. The packing slip that came with your package or you can download and complete this  Return Order Form

Without providing 1 of the items above we will not be able to effectively locate your order in our system and this may cause delays.

When will I see the refund in my bank or credit card?

When we receive your returned package(s) it may take up to 48 hours to issue a refund to you. Once we issue the refund, it may take up to 10 business days to see it in your bank or credit card used when making your purchase.

Please allow up to 30 days for the cancellation to be complete. You will receive a follow up when the process is complete.

New U Life, INC 2623 Pleasant Hill Rd, Pleasant Hill CA, 94523 USA | 1.844.510.6398 | Support                       

*This product is not for use by or sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. Individual weight loss results will vary. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited by Law.

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New U Life, INC
2623 Pleasant Hill Rd, Pleasant Hill CA, 94523 USA
1.844.510.6398 | Support

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This product is not for use by or sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. Individual weight loss results will vary. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited by Law.